Shipping Policy

At PetPoy, we strive to ensure a smooth and timely delivery of all orders. 

How do we calculate shipping fees? 
We offer FREE standard shipping for all US & UK orders. Customers are responsible for any customs duties or fees.

International Shipping Fees:
Canada, New Zealand, Australia: Standard Shipping USD$4.95
France, Germany, Belgium, Italy: Standard Shipping USD$4.95
Spain, Denmark, Sweden, Netherlands: Standard Shipping USD$4.95
Rest of the World: Standard Shipping USD$8.95

Where Do You Ship?
We ship to most of the countries in the world, except for some countries that might have shipping restrictions or country customs that require complex handling processes. 

Order Processing
We process orders within 1-5 business days. However, big items such as lighting & furniture may require longer processing time. 

Delivery Times
Delivery times vary depending on different countries. Once your order is shipped, you will receive it in the following estimated time frame.

  • United States, United Kingdom: 10-20 Business Day
  • Canada, New Zealand, Australia: 10-25 Business Day
  • France, Germany, Belgium, Italy: 10-25 Business Day
  • Spain, Denmark, Sweden, Netherlands: 10-25 Business Day
  • Rest Of The World: 15-30 Business Day

Please note that delivery times are estimates and not guaranteed. Factors such as weather conditions, carrier delays, and customs clearance may impact delivery times. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. 

Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email.

Undeliverable Packages
If you claim that you have not received your order when the tracking states the package was delivered, we will provide you with the contact information of the shipping company. You will need to contact the shipping company to obtain proof of package lost. After we receive the proof of package lost document from you, we can either refund your order in full or send you a replacement to a different address.

We are not responsible if a package is undeliverable because of:

  • Incorrect address provided by the customer
  • Missing due to a natural disaster

We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. 

Order Cancellations
If you need to cancel your order, please contact us as soon as possible. If your order has already been processed and shipped, you will need to follow our return policy to receive a refund.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at petgs@inaim.com

Delivery
The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package at the post office by yourself. Otherwise, the product will be returned to the sender which is our logistics company. During the return, we take no responsibility if products have been lost, and the cost to reship will be issued to the customer.